Infinity3 Help Centre

Restore authorisation when an existing connection expires or loses required access.

Before you start

Note the connected account and selected resources. Check which calendars, messages, scheduled posts or automations depend on the connection.

Ask the account owner to complete sign-in rather than sharing their credentials.

Reconnect the service

1. Open the connection’s integration or feature settings.
2. Review the warning and any provider-specific instructions.
3. Select Reconnect where available.
4. Sign into the intended account.
5. Review permissions and retain the resources your business still needs.
6. Complete authorisation and return to Infinity3.
7. Check the feature configuration and run a small test.

For a personal Google calendar connection, the user who owns that account should complete the authorisation.

If Reconnect is missing

Check the service-specific guide. Some services require disconnecting and connecting again, but first review the impact on active work and record the settings you will need to restore.

Contact Infinity3 if the expected controls are unavailable.

Things to know

• Social publishing may require reconnection in Social Planner’s settings.
• Reconnecting does not guarantee that all missed activity will be replayed.
• Personal email sync does not backfill previous email history.
• Review affected scheduled activity after restoring access.

If reconnection fails, contact Infinity3 with the provider, account, error and time of the attempt.