Infinity3 Help Centre

Make your customer portal recognisable with your business name, images and colours.

Before you start

Prepare your logo, a suitable portal image, brand colours and support email address. Check the upload guidance shown for each image field.

Update your branding

1. Open Memberships → Client Portal → Settings.
2. Select Branding.
3. Enter your portal name and a short description.
4. Choose the available brand colours.
5. Upload your logo, portal image and favicon where supported.
6. Check the support email and copyright details.
7. Save the settings.

Use a customer-friendly name, such as “Your Business Customer Portal”, and explain what customers can find there.

Review the result

Open the portal’s public login page, then check the signed-in customer experience. Review the layout on desktop and mobile.

Make sure text remains readable, logos are clear and customers can identify how to get help.

Things to know

• Portal branding has its own settings, separate from your website.
• Image requirements can differ between the logo, favicon and portal image.
• Portal appearance can vary with the experience enabled for your account.
• If saved changes are missing, refresh the page or check in a separate browser session.

If branding still appears incorrectly, contact Infinity3 with the portal URL, affected setting and a screenshot.