Infinity3 Help Centre

Review purchases and keep fulfilment details accurate so customers know what happens next.

Before you start

You’ll need access to Orders and the information required to fulfil the purchase. Check the payment result before dispatching goods.

Review an order

1. Open Payments → Orders.
2. Find the relevant store order and open its details.
3. Check the customer, items, variants, quantities and delivery information.
4. Review payment activity under Payments → Transactions where needed.

An order record and a successful payment are separate checks.

Record physical fulfilment

Use the order’s available fulfilment controls to select the items and quantities being fulfilled. Add the correct carrier, tracking number and tracking URL where applicable, then confirm.

If you use a shipping integration, follow its fulfilment process and check that the resulting updates appear in Infinity3.

Help customers view their order

Review Payments → Settings → Notifications for the Store Order Confirmation Email. Where configured, customers can use View Order and verify access with their checkout email.

Things to know

• Partial fulfilment can leave remaining items outstanding.
• Digital store products use their configured download delivery rather than physical shipment.
• Marking an item fulfilled does not itself arrange carrier collection.
• Check tracking links and customer notifications with a sample order.

If an order looks incorrect, contact Infinity3 with its reference and the affected item.