Infinity3 Help Centre

Keep registrations accurate and record arrivals for in-person events.

Before you start

You’ll need event-management access. Prepare your supported mobile app, staff access and an arrival process before the event.

Add an attendee manually

1. Open the event’s Registrations area.
2. Select Add Attendee.
3. Choose tickets and quantities.
4. Select or enter the correct attendee details for each ticket.
5. Complete the appropriate payment or offline-payment recording process.
6. Confirm the registration and check its details.

Recording an offline payment documents money received elsewhere; it does not collect the money.

Check in guests

1. Open the mobile app’s Events area.
2. Select the correct event.
3. Choose Scan to check in and scan the guest’s QR code.
4. Confirm the result before admitting them.

If scanning fails, find the guest in Attendees, verify their identity and use the available manual check-in control.

Things to know

• Check-in is for in-person events, including ticketed and RSVP events.
• A duplicate scan should show that the guest is already checked in.
• A ticket for another event is not valid for this one.
• Manual registrations can override sold-out limits; check venue capacity first.

If check-in fails, contact Infinity3 with the event, registration reference and error.