Infinity3 Help Centre

Send a clear request so Infinity3 can review the work needed and confirm the next steps.

Before you start

Have the affected page links and a description of the desired change ready. Check your agreed services if you’re unsure whether the work is included.

Prepare your request

1. Open each page you want to change and copy its full URL.
2. Identify the section, image, button or feature involved.
3. Explain what should change and the result you want.
4. Include approved replacement text or files where available.
5. Mention any deadline and the reason for it.
6. Send the request through your agreed support route or use the Infinity3 website’s Support page.

For example: “On our Contact page, replace the opening hours with Monday–Friday, 9am–5pm. Please keep the address unchanged.”

What happens next

Infinity3 can review the request against your agreed scope and identify any information, approval or additional work needed. Confirm timing with your contact rather than assuming a requested date is booked.

Things to know

• Small content edits and new functionality can require different amounts of work.
• A Care Plan does not automatically include every requested change.
• Tell your contact if a request replaces an earlier instruction.
• Combine related changes into one clear list where practical.

If you’re unsure how to describe a change, include a screenshot and explain what you want visitors to see or do.