Infinity3 Help Centre

Check what an invoice covers and which details to provide if you have a question.

Before you start

Have the invoice and your relevant proposal or service agreement ready. This guide covers invoices from Infinity3 for your services.

Review the invoice

1. Check the business name and billing details.
2. Note the invoice number, issue date and payment due date.
3. Review each description and any service period shown.
4. Compare the charges with your agreed services or approved additional work.
5. Check the total and any tax shown.
6. Review the payment instructions supplied with the invoice.

If a description is unclear, ask Infinity3 which service or piece of work it relates to.

Raise a question

Include the invoice number and identify the line or amount you want explained. If relevant, refer to the proposal, approval or previous message involved.

If you need another copy, provide your business name and the approximate invoice date or service period.

Things to know

• Payment terms and billing frequency depend on your agreement.
• One-off work and ongoing services may appear as different charges.
• Do not assume a billing query changes the due date; ask your contact to confirm the next step.
• Keep invoices and payment confirmations in your business records.

Contact Infinity3 if the invoice details do not match what you expected.