Infinity3 Help Centre

Tell Infinity3 when your billing contact or business details change so account communications reach the right person.

Before you start

Prepare the current and replacement details. Identify which business and services the change applies to.

Request an update

1. Contact Infinity3 through your agreed account or support route.
2. Provide your business name and a recent invoice reference where available.
3. Explain which details need changing.
4. Supply the replacement billing name, address or contact email as appropriate.
5. State when the change should take effect.
6. Ask for confirmation once the account details have been updated.

If a different person will manage billing, identify them clearly and confirm whether the existing contact should continue receiving messages.

Changes to the business itself

If ownership or the legal entity has changed, explain this separately. Infinity3 may need to review the service agreement rather than only changing an invoice address.

Things to know

• Changing your website contact details does not necessarily update your Infinity3 billing records.
• Updating billing information does not automatically change team access to the Platform.
• Ask separately if an existing invoice needs review; do not assume past invoices will be reissued.
• Never send full card details or passwords in an ordinary message.

If you’re unsure which details are held, ask Infinity3 to confirm the information relevant to your account.