Infinity3 Help Centre

Keep updates together so Infinity3 can review your request with the full context.

Before you start

Find the original request, email conversation or reference if one was provided. Check whether the team has asked for information or approval.

Send a useful follow-up

1. Reply through the original conversation where possible.
2. Include the request reference if you use a different contact route.
3. Explain what has changed since your last message.
4. Add any new examples, errors or test results.
5. Answer outstanding questions and identify any approval you are giving.
6. If you need a progress update, explain any relevant deadline or change in business impact.

Avoid opening several separate requests for the same issue unless asked to do so.

Check a proposed resolution

Follow the checks supplied by the team and report the result. Confirm whether the original issue is resolved or describe exactly what still happens.

For a website change, review the affected page and the requested content rather than only confirming that the page opens.

Things to know

• New information can change the next step or the scope of work.
• Tell the team if another supplier has made changes during the investigation.
• Mention if the issue resolves itself so the latest status is clear.
• Response arrangements depend on your agreed service.

If you cannot find the original conversation, contact Infinity3 with your business name, the issue and the approximate date it was reported.