Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Check UK regulatory bundle approval in Infinity3
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Review the result of your submission before using it for a regulated number.
Before you start
Have your bundle reference and the details of the registration you submitted ready.
Check the review
- Open Settings → Phone System → Regulatory Bundle/Address.
- Find the relevant submission.
- Review its status and any feedback available.
- If rejected, read the specific reason before making changes.
- Follow the available correction or resubmission process.
Do not assume a submission has been approved just because its details are saved.
Prepare a correction
Compare the reviewer’s request with your submitted information. Check that you selected the intended country, number type and business or individual registration.
Recheck names, registration details and addresses against the supporting records. Make sure any requested document is readable and meets the stated requirements.
If the reason is unclear or correction controls are unavailable, ask Infinity3 to review the next step rather than repeatedly creating submissions.
Things to know
- Review times vary; avoid planning activation around an assumed approval date.
- Approval must still be used with the appropriate number.
- Keep a record of corrections and the latest submission reference.
- Do not delete an existing bundle simply to clear an error.
Contact Infinity3 with the bundle ID, status, number type and rejection wording. Hide identity documents and unnecessary personal details in screenshots.