Infinity3 Help Centre

Choose where appointments sync and which external commitments should block booking slots.

Before you start

Connect your external calendar account. Decide which calendar should receive bookings and which calendars contain commitments that affect availability.

Understand the options

• Connected account: Authorises access to your external calendar service.
• Linked calendar: Controls the selected calendar’s supported event synchronisation.
• Conflict calendars: Use relevant busy events to block overlapping booking slots.

Review your configuration

1. Open Calendar Settings → Connections and the relevant user’s calendar configuration.
2. Edit Linked Calendar, sometimes labelled Primary Calendar.
3. Select the intended calendar and review the available sync settings.
4. Enable appointment write-back where needed and supported.
5. Edit Conflict Calendars and select the calendars that should block availability.
6. Save and test the booking page.

Use one intended calendar for booking write-back to keep the destination clear.

Test blocking

Add a busy event to a selected conflict calendar. Check that the overlapping time is unavailable for the relevant user, then remove the test event.

Things to know

• Calendar behaviour depends on the booking calendar type and user assignment.
• Selecting a calendar does not replace working hours or other booking restrictions.
• Event Calendars use different availability rules and do not use these conflict-calendar checks.
• Keep unrelated personal details out of customer-facing appointment information.

If the result differs from your setup, contact Infinity3 with the user, booking calendar and selected external calendars.