Infinity3 Help Centre

Bring supported Facebook Instant Form submissions into Infinity3 so your team can follow up from the CRM.

Before you start

You’ll need access to Infinity3 integration settings and appropriate administrative access to the Facebook Page and its associated business account.

Identify the Page and form you want to use. Review any existing lead-follow-up workflows before importing or testing leads.

Connect the Page

1. Open Settings → Integrations.
2. Find the Facebook–Instagram connection and select Connect.
3. Sign into the Facebook account that manages the intended Page.
4. Review and grant the required permissions, including lead access.
5. Retain any previously authorised Pages needed by your existing connections.
6. Choose the Page to connect to this Infinity3 account.
7. Review any historical or new-leads-only sync choice shown.
8. Complete the connection.

Finish the setup

Open Facebook Form Field Mapping in integration settings. Select the correct form, map its responses to contact fields and check its enabled status.

Use Meta’s supported Lead Ads testing process and confirm the resulting contact and field values in Infinity3.

Things to know

• A connected Page still needs the correct form configuration.
• Review historical sync carefully because imported leads may enter configured automations.
• Connecting Lead Ads does not by itself configure social publishing or every messaging feature.

If the test fails, contact Infinity3 with the Page, form, test time and error shown.