Infinity3 Help Centre

Check account access and authorisation when the Facebook Page you want is missing from the connection options.

Before you start

Note the Page name and the Facebook profile being used. Ask the authorised Page administrator to complete any sign-in; do not share their password.

Check Facebook access

1. Confirm the browser is signed into the intended Facebook profile.
2. Check that this profile has the required Page and business-account access in Meta’s settings.
3. Review the LeadConnector business integration permissions where available.
4. Confirm the Page was included in the authorisation selection.

Access to one Page does not automatically provide access to another Page in the same business.

Review the Infinity3 connection

Open Settings → Integrations and review the Facebook connection’s warning or Troubleshoot control.

If authorisation needs updating, follow the available connection process after correcting Meta access. Keep previously authorised Pages selected when adding another Page.

Facebook’s new authorisation selection replaces the previous selection for that user and app. Leaving out an existing Page can affect its connections in other accounts.

Check the result

Select the intended Page for this Infinity3 account and test the required feature, such as lead capture.

Granting access to a Page makes it available for connection; it does not automatically publish to every authorised Page.

Contact Infinity3 with the missing Page, Facebook profile, affected feature and warning if it remains unavailable.