Infinity3 Help Centre

Check the saved submission first, then investigate the notification settings or follow-up workflow.

Before you start

Note the form or survey, test time and expected recipient. Use an email address you control for testing.

Confirm the submission arrived

1. Open Sites → Forms or Surveys → Submissions.
2. Select the intended item.
3. Find the response using its details and submission time.
4. Check the associated contact where applicable.

If no response appears, confirm which form is actually embedded on the live page and perform one controlled submission.

Check native notifications

Open the form or survey builder’s notification settings.

• Email Notification alerts the designated team recipients.
• Auto Responder emails the person submitting the form or survey.

Check that the intended option is enabled, recipient details are correct and changes are saved. For an Auto Responder, check the submitted email field.

Ask the recipient to review spam or junk folders as well as their inbox.

Check workflow alerts

If a workflow sends the alert, confirm it is published and filtered to the correct form or survey. Review Enrollment History and Execution Logs for the test contact.

Native notifications apply to submissions generally; conditional routing needs a workflow.

Test again

Make one identifiable test submission and record its time. Avoid enabling both native and workflow acknowledgements unintentionally.

Contact Infinity3 with the saved submission, expected recipient and relevant error if the alert still does not arrive.