Infinity3 Help Centre

Prepare a batch of posts in a spreadsheet and upload it to Social Planner for review and scheduling.

Before you start

You’ll need connected social accounts and permission to manage posts. Download the current Basic or Advanced sample template from the upload process.

Start with a small batch so you can check the format before importing a full content plan.

Prepare the file

Follow the template’s column headings and date formats. Check captions, publishing dates, account timezone and media requirements.

Use supported media links. For Advanced CSV imports, use Media Library links instead of Google Drive links.

Upload and review

1. Open Marketing → Social Planner.
2. Select New Post → Upload from CSV.
3. Choose the appropriate Basic or Advanced format.
4. Upload the completed file and continue.
5. Select the intended social accounts.
6. Select an approver if the batch needs review.
7. Review the imported posts and correct flagged errors.
8. Complete the available scheduling and import steps.

Advanced upload supports CSV and XLSX files and additional platform-specific options.

Check the calendar

Confirm captions, media, target accounts and publishing times. Inspect several posts individually, particularly if the batch uses different platforms.

Things to know

• Importing the same file again can repeat scheduled content; check the first attempt before retrying.
• Valid spreadsheet formatting does not guarantee every platform will accept the media.
• Review publishing results after the scheduled time.

Contact Infinity3 with the format, upload error and affected row details if the import fails.