Infinity3 Help Centre

Ask prospective members a few questions before reviewing their request to join your group.

Before you start

You’ll need an owner or admin role in the group. Decide what information you actually need to assess membership.

Set up your questions

1. Open Memberships → Communities → Groups and log into the intended group.
2. Open the group’s Settings → Member Questions.
3. Turn on Enable Member Questions.
4. Select Add Questions.
5. Choose Text Box, Single Select or Multi Select and enter your question.
6. For selection questions, give each answer option different wording.
7. Save the available settings.

The documented setup supports up to three questions.

Review answers

Open People → Requested, find the applicant and use their three-dot menu to open Membership Answers. Review the answers and choose Approve or Decline.

Make joining straightforward

For example, ask what the person hopes to learn or which topic interests them most. Explain any membership requirements in your group description.

Avoid asking for passwords, payment details or unnecessary personal information.

Check the experience

Test a join request from a prospective member account. Confirm the questions appear and the reviewer can find the answers.

If the controls are missing, contact Infinity3 with your group name and role.