Infinity3 Help Centre

Recognise member participation with community points, levels and the leaderboard.

How points work

Members earn points when other people like their posts, comments or replies: one like equals one point for the author.

Levels belong to each group. A member’s level in one group does not carry into another group they join.

Review the settings

1. Open Memberships → Communities → Groups and log into your group.
2. Open Settings → Gamification & Rewards.
3. Review the available levels and edit their names if useful.
4. Review the leaderboard settings.
5. Save your changes and check the member view.

The level structure and point thresholds are preset; renaming a level does not change how many points it requires.

Explain it to members

Use your welcome post to explain how points are earned. Encourage useful questions, thoughtful replies and helpful resources rather than posting simply to increase activity.

A leaderboard shows participation, not proof that someone has completed a course or achieved a business outcome.

Handle rewards carefully

If you add reward descriptions, agree how your team will check eligibility and deliver them. A reward description alone is not proof that a discount, payment or other benefit will be issued automatically.

If points or levels look wrong, contact Infinity3 with the group, member and example activity.