Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Start a private team chat in Infinity3
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Use Internal Chat to discuss work with colleagues inside Infinity3.
Before you start
You’ll need access to Conversations. Participants must be users in the relevant Infinity3 account.
Start a chat
- Open Conversations and select New → Internal Chat.
- Choose the colleagues who need to participate.
- Select Start Chat.
- Add a useful subject using the edit control at the top of the chat.
- Send your message and any relevant attachments.
Only participants can see the internal chat. It is separate from a customer’s conversation and is not sent to the customer.
Add a colleague later
Open the chat and select Add Users in the right panel. Select the colleague, continue and decide whether they should see previous chat history before confirming.
The documented setup does not allow participants to be removed after they are added. Check both the person and history setting carefully.
Keep work clear
Agree who will take the next action. If the discussion creates a deadline or responsibility, record a task rather than relying on someone finding the message later.
Review internal chat alerts under Settings → My Profile → Notifications.
If Internal Chat is unavailable, contact Infinity3 to check your account setup and access.