Infinity3 Help Centre

Choose the appropriate status change when a partner stops promoting a campaign or leaves your programme.

Before you start

Review outstanding commissions and agree how they will be handled. Confirm the correct affiliate and campaign before changing access.

Choose the right action

• Remove from campaign: ends that campaign assignment and removes it from the affiliate’s available campaign list. Existing history remains.
• Suspend from campaign: stops tracking for that campaign and removes access to its links and details while preserving historical records.
• Mark inactive: changes the affiliate’s overall status without deleting historical referral information.
• Delete: removes affiliate-related history, including leads, customers, commissions and payouts.

Apply and check the change

1. Open Marketing → Affiliate Manager → Affiliates.
2. Find the partner and review their profile and campaign assignments.
3. Open the applicable status or campaign action controls.
4. Select the intended action and read its confirmation carefully.
5. Check the resulting status and campaign access.

Available labels and controls can vary. Ask Infinity3 if the intended action is unclear.

Keep your records clear

Record why participation changed and review any pending rewards separately. Do not assume an access change pays, cancels or settles an outstanding commission.

Avoid deleting an affiliate simply to stop future promotion: deletion also removes historical data your team may need.