Infinity3 Help Centre

Keep individual attendee details accurate when one buyer registers several people.

Before you start

Configure the event’s tickets, quantities and required checkout fields. Decide which information you need for each attendee.

Test a multi-ticket registration

1. Open the published event registration page.
2. Select several tickets and continue to checkout.
3. Review Ticket 1, labelled BUYER. The primary buyer is treated as the first attendee.
4. Enter each additional attendee’s first name, last name, email and required event-specific details.
5. Where useful, choose Copy data from a previously completed attendee.
6. Edit copied details so each ticket identifies the intended person.
7. Review the quantities, total and attendee information before completing your controlled test.

Explain the process to buyers

Tell group organisers to have attendee names and email addresses ready. Copying shared information saves time, but it should not leave every ticket assigned to the buyer.

If someone is purchasing on behalf of others and is not attending, check the available flow before confirming rather than assuming the buyer’s ticket can be omitted.

Check your records

Review the resulting registration and individual tickets. Confirm that details support your check-in and communication process.

If records look incorrect, contact Infinity3 with the registration reference and affected ticket. Avoid creating another booking while investigating.