Infinity3 Help Centre

Useful examples help distinguish a website performance issue from a problem affecting one device or connection.

Record the symptoms

Note which page is slow, what takes time and whether the issue is consistent. For example, the page may appear quickly while its images or checkout load later.

Make a simple comparison

1. Open the affected public URL on another device or connection if available.
2. Compare one or two other pages on the same website.
3. Note whether the delay happens before or after an interaction.
4. Record the approximate time, browser and device.
5. Mention recent changes, unusually busy periods or newly added media.

For checkout issues, avoid repeated purchases just to reproduce the delay.

Share the evidence

Send Infinity3 the URLs, examples and business impact. If you have a performance-test result, include its link or screenshot rather than only the headline score.

A test score is a diagnostic clue, not a complete measure of how every visitor experiences the site.

What happens next?

The cause may involve images, website code, external tools, hosting or several factors together. Infinity3 can review the evidence against your service scope and identify the next step.

Avoid installing multiple speed plugins or changing caching settings during investigation. These changes can complicate diagnosis or affect forms and shopping baskets.

If the website becomes unavailable, report that change promptly in the same request.