Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Troubleshoot a page that does not load or display correctly
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If a page is blank, looks out of date or has buttons that do not respond, these checks can help identify whether the problem relates to your browser or the service.
Save your work first
Copy any unsaved text somewhere secure before refreshing, signing out or clearing browser data. These actions can remove work that has not been saved.
Do not repeatedly click payment, booking or send buttons. Check whether the action has already completed first.
Compare another browser
- Check that your browser is up to date.
- Open the same page in another supported browser and sign in with your own account.
- Compare what happens when you perform the same safe action.
If the issue happens in only one browser, its stored data or an extension may be involved. This comparison helps narrow the cause; it does not confirm it.
A private window can also help with comparison, but its cookie restrictions may affect embedded tools or sign-in.
Clear relevant site data if needed
You can remove stored cookies and cached files for the affected website using your browser settings. Start with that website rather than clearing everything.
Removing cookies may sign you out and reset website preferences. Make sure you can sign back in first.
If you suspect an extension is interfering, ask your IT provider for help on a managed device. Do not disable security protections to make a page work.
If the issue continues
Contact Infinity3 with the affected page, browser and device, a screenshot, and the results of your comparison.