Infinity3 Help Centre

Your business may use several Infinity3 services. Use this guide to find the most relevant starting point in the Help Centre.

Check what you have agreed

Start with your accepted proposal, order confirmation or welcome information. Identify the services included and any separate subscriptions or providers involved.

If you are unsure, ask Infinity3 to confirm your current services.

Choose a Help Centre section

• Getting Started covers preparing for work with Infinity3, supplying information and arranging access.
• Infinity3 Platform covers using the software, including contacts, conversations, calendars, automations and other features.
• Websites, Hosting & Care Plans covers website changes, maintenance, hosting and related support.
• SEO & Content covers search visibility, content and your SEO service.
• Billing & Your Account covers invoices from Infinity3, service changes and account arrangements.
• Troubleshooting covers investigating problems and giving support useful details.

For example, a question about an invoice from Infinity3 belongs in Billing & Your Account. A question about creating an invoice for your own customer belongs in the Platform’s payments section.

Check that a guide applies

An article may describe a feature or service your business has not purchased. Check your plan or proposal before assuming it is included.

If the instructions differ from what you see, tell support which guide you followed and where the options differ.

Still unsure?

Explain what you want to achieve and which service you think is involved. Infinity3 can help identify the right next step.