Troubleshoot social media posts that won’t publish

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If a post fails, review the error before trying again. Common causes include expired connections, missing permissions and unsupported content.

1. Open Marketing → Social Planner.
2. Find the failed post in the Planner tab.
3. Open its details and read the error message.
4. Note which social account failed if the post targeted several accounts.

Open Social Planner’s Settings → Social Accounts and check the affected account.

If it needs reconnecting, follow the prompts using an account with publishing permission. Confirm access to the correct page or profile.

Review the caption length, media format and selected post type. Correct any issue identified by the error.

If a media upload failed, check the file and try uploading it again.

Check the social platform first to make sure the post hasn’t already published.

Once the issue is corrected, use the available retry or rescheduling option. For temporary platform errors, wait a few minutes before retrying.

One account can fail while others publish successfully.
Reconnecting an account does not confirm that a failed post has been republished.
Repeated retries won’t fix missing permissions or unsupported media.

If the problem continues, contact Infinity3 with the platform, account name, intended publishing time and a screenshot of the error.

Updated on 07/10/2026

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