Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Test a workflow before using it in Infinity3
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Check your workflow with a dedicated test contact before allowing it to handle customer activity.
Before you start
You’ll need a saved workflow and a test contact using contact details you control.
Review every action first. Tests can send messages, change records or perform actions in connected services.
Run a builder test
- Open Automation → Workflows and select the workflow.
- Keep it in Draft while checking the steps.
- Click Test Workflow.
- Select your test contact and run the test.
- Check messages, record changes and other expected results.
Review the logs
Open Execution Logs to inspect the steps that ran. Check for failures, skipped actions and unexpected paths.
Correct the issue and test again using suitable test data.
Check the real trigger
A builder test does not prove that a real event will enrol the intended contact.
For a controlled live test, restrict entry to your test event where possible, publish the workflow, then perform the actual event. Check Enrollment History and Execution Logs.
Things to know
- Reusing the same contact can affect results because of its history and workflow settings.
- Confirm timing separately; a quick test does not prove a delayed sequence behaves correctly.
- Check every branch that customers may follow.
Before broader use, restore the intended filters, save and review the final setup.