Infinity3 Help Centre

Confirm that a connection works for its intended purpose before relying on it.

Before you start

Identify the service, connected account and feature you want to test. Use test data where possible.

Review the connection

1. Open the relevant integration or feature settings.
2. Check the connected account name or email address.
3. Review any warning, expiry notice or missing-permissions message.
4. Confirm the intended page, calendar or other resource is selected.
5. Check the feature-specific configuration.

For example, a connected Google account may still need the correct linked and conflict calendars selected in your calendar setup.

Test the result

Choose a small test that matches the feature:

• Calendar: check that a test busy period affects booking availability as configured.
• Personal email: exchange a supported test message with an external contact.
• Social publishing: publish a planned test post to the intended profile.
• Lead forms: use the provider’s supported test process and check the resulting contact and field values.

Avoid sending test material to real customers unnecessarily.

Things to know

• A connected label does not confirm every feature is configured correctly.
• Different features can use separate connections to the same provider.
• Sync rules and historical data support vary by service.
• Record the test time so support can locate the affected activity.

If the test fails, contact Infinity3 with the connected account, feature and expected result.