Infinity3 Help Centre

Choose the right support route and include the information needed to understand your request.

Start with the Support page

Open Support on the Infinity3 website. From there, you can browse the Help Centre, find existing client support or contact the team.

Find a guide

Use the Help Centre search or browse its categories. For software questions, start with **Infinity3 Platform** and choose the relevant feature.

Search for the task you want to complete, such as connecting email, creating an appointment or sending an invoice.

If a guide does not match the options in your account, note the difference when contacting support.

Send a support request

Include:

• Your name and business name.
• The service or platform feature involved.
• What you’re trying to do and what happened instead.
• The affected page URL, record or other useful reference.
• The exact error, approximate time and steps already tried.
• A screenshot where it helps explain the issue.

For a change request, explain the desired result and provide any approved replacement content.

Things to know

• Hide private information that is not needed in screenshots.
• Never send passwords, verification codes or full payment-card details.
• Mention any business impact or deadline so the team understands the context.
• Support coverage depends on your agreed service.

If you’re unsure which route to use, choose **Contact Support** and explain what you need help with.