Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Check sending-domain verification in Infinity3
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Confirm that your sending-domain records are detected before relying on the domain for campaigns.
Before you start
Add your sending domain and arrange its DNS records. Keep the record list shown in Infinity3 available for comparison.
Check verification
- Open Settings → Email Services → Dedicated Domain or Dedicated Domain and IP.
- Find the intended domain.
- Use Verify Records, Verify DNS Settings or the equivalent control shown.
- Review which records are verified and which are still outstanding.
- Check the domain’s SSL status where displayed.
DNS changes may take time to become visible. Wait for updates to propagate before assuming an immediate verification failure means the records are wrong.
Check an outstanding record
Ask your DNS administrator to compare its type, host, value and any priority against the generated instructions.
Some providers append the main domain automatically to the host field. Check their instructions so the domain name is not accidentally added twice.
Test the result
Once verification is complete, check the campaign sender and run a controlled email test, including any tracked links.
Things to know
- Copy values from your account rather than another business’s example.
- Domain verification does not guarantee inbox placement.
- If SSL remains unissued, review DNS and the available re-verification process.
- Keep changes coordinated with whoever manages your domain.
Contact Infinity3 with the domain, outstanding record type and error. Do not include DNS-provider credentials.