Infinity3 Help Centre

Use Review Balancing to send customers to supported review destinations, such as Google and Facebook, in a configured proportion.

Before you start

You’ll need permission to manage Reputation settings and the correct business profiles connected through Settings → Integrations.

Decide whether you want one destination or a distribution across connected platforms.

Configure balancing

1. Open Reputation → Settings → Review Link.
2. Enable Review Balancing, where available.
3. Check the selected Google Business Profile and other supported destinations.
4. Select Configure Balance.
5. Set the intended distribution, such as 70% Google and 30% Facebook.
6. Save.

If only one supported platform is connected, requests route to that platform.

Check the customer journey

Open the configured review link and confirm that the destination belongs to your business. Review each connected destination separately.

A small number of test clicks does not demonstrate the long-term distribution, and routing does not guarantee that customers will submit reviews.

Use one destination

If you want all requests to go to a specific page, review the Custom Link option instead. Open the link before saving and check that it leads to the intended review experience.

Things to know

• Balancing controls destination routing, rather than selecting customers by their likely rating.
• A custom link and platform balancing serve different routing choices; check the active setting.
• Profile permissions still need to remain valid.

Contact Infinity3 with your review link and intended destinations if routing appears incorrect.