Infinity3 Help Centre

Give learners a branded certificate when they complete the configured course.

Before you start

You’ll need permission to manage courses and certificates. Prepare the certificate wording and check what completion represents for your course.

Use wording that accurately describes the achievement.

Review the course certificate

1. Open Memberships → Courses → Products.
2. Select the course and open Certificates.
3. Review any existing or default completion certificate.
4. Use Attach or the available editing control to select the intended template.
5. Check the completion category, certificate details and active status.
6. Save.

New courses may include a default completion certificate. Review it before launch rather than assuming no certificate will be issued until you add one.

Test completion

Use a test learner and complete the course through the normal learner journey. Check the certificate email, download link, learner name, course title and branding.

Review issued certificates under Memberships → Certificates, where available.

Change or disable issuance

Use the certificate’s available inactive, draft or removal control when it should no longer be issued. Review already issued certificates separately.

Things to know

• Category-completion certificates can have separate settings.
• A completion certificate does not establish external accreditation.
• Disabling future issuance does not automatically retract copies already downloaded.

Contact Infinity3 with the course, learner and completion time if a certificate is missing or incorrect.