Infinity3 Help Centre

Return an attendee’s payment, remove their registration, or do both.

Before you start

Check your event’s agreed cancellation terms, the correct registration and any previous refunds.

Issue a refund

1. Open Memberships → Events, select the event and open Registrations.
2. Find the attendee and open Actions → Initiate refund.
3. Select the ticket and enter the refund amount.
4. Add a useful note.
5. Leave Also cancel this registration unchecked if they should remain registered; select it if both actions are intended.
6. Review and confirm.
7. Check Payment details → Refund history for the result.

Cancel without refunding

Select Actions → Cancel registration. Leave Also refund this registration unchecked, review the warning and confirm.

Cancellation cannot be undone. It returns seats to inventory, stops the QR pass working and notifies the attendee.

Things to know

• A refund and cancellation are separate actions.
• Refund timing depends on the payment processor.
• Refunded attendees can check in only if their registration remains active and the event’s allowed payment statuses permit it.

Explain the outcome to the attendee. Contact Infinity3 with the registration reference if either status looks incorrect.