Infinity3 Help Centre

Your website proposal and the Website Project Terms explain when payments are required.

The initial deposit

The standard website project deposit is 50% of the project cost, unless your proposal states otherwise. Work does not start until the required deposit has been paid.

Deposits are non-refundable once work has commenced. The project cancellation provisions also state that deposits are non-refundable.

When is the final balance due?

The Website Project Terms state that, where a project extends beyond its estimated timeline for any reason, the final balance becomes due on the earlier of:

• The website launch date.
• Four months from the Project Start Date.

Further work is not scheduled after the balance becomes due until payment is received in full, unless agreed otherwise in writing. Launch also requires all invoices due for the project to be paid.

A delayed launch therefore does not necessarily delay the final payment.

If your project is delayed

Contact Infinity3 with your project reference and ask for confirmation of the recorded start date, payment schedule and remaining requirements.

Keep outstanding content, access and approvals organised. If required materials are missing for more than 21 consecutive days, the terms allow completed work to be invoiced and remaining work to be rescheduled.

If you want to cancel

Give written notice and request an account breakdown. Completed work and allocated time that cannot reasonably be reassigned are chargeable; significant progress may leave the full project fee payable.

Refer to your accepted proposal and Website Project Terms for the applicable details.