Infinity3 Help Centre
Practical guides and answers for your Infinity3 tools and services.
Understand Platform subscription fees and usage charges
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Your Infinity3 Platform subscription and your usage of metered services can produce different charges.
Subscription and usage
Subscription fees are normally billed monthly in advance, unless otherwise agreed in writing.
Some plans include usage credits for supported activities such as email, SMS, telephone usage or AI features. Usage beyond included allowances may incur additional charges.
Credits cannot be exchanged for cash or transferred between accounts. They may expire according to your plan terms.
Check before increasing activity
Before a larger campaign or a new automation, ask Infinity3 to confirm:
- Which activities your allowance covers.
- Current applicable rates.
- Where you can review usage.
- Whether any spending controls are available for your account.
Do not assume that a feature being available means all its usage is included in your subscription.
Query a charge
Provide the billing period, service and amount you want explained. Include the relevant campaign or activity dates where useful.
Avoid sending full customer lists or payment credentials. Support can advise what further information is needed.
The Infinity3 Platform Terms explain subscription fees and usage credits